I thought I had it all worked out.
I went away for the weekend with my girlfriends and left my car for service. Oil change, inspection and exterior detail. Not too hard, right? I specifically asked them to check the brakes because I remembered they said my rear brakes were at 30% the last time I had it in - would the brakes make it another 5,000 miles and if not, please replace them.
So I leave it at 10:00 a.m. on Friday and tell them that I'll pick it up Monday afternoon. Plenty of time to get the work done. I don't hear anything from them, so I assume it didn't need any extra work (they would need my authorization for anything more than $25 beyond the oil change, inspection and detail). We get up this morning, I turn my cell on ... no messages. We begin our trip back, stopping to shop and for lunch along the way. It doesn't occur to check my phone for messages.
My girl friends drop me off at the dealership at 2:00. I think I'm going to pick up my car, stop at the grocery store and be home in time to make dinner for The Man. Wrong.
"Your car didn't pass inspection."
What do you mean my car didn't pass inspection?
"You need new brakes."
Yes, I specifically asked you to look at the brakes and to replace them if they needed it.
"We called and left you a message."
I check my phone. They called at 11:25 this morning. They have had the car since 10:00 a.m. on Friday. If you were me, wouldn't you have assumed that if you hadn't heard anything by now that all was well? So now they are working on it but my ride had already left and I had to walk a mile and a half back into town. It could be done by 5:00. It might not be done until 7:00.
They'll call me.